How Can We Help?
Can't find what you're looking for? Visit our FAQ page or send us an email at support@totalprofitness.com. to ask any other questions and our Customer Service team will get back to you as soon as possible.
GENERAL
How Can I Contact ProFitness?
You can reach out to us via various methods:
Call us at 1-818-275-8081 (Domestic) from Monday to Friday between 9:00 am-5:00 pm PST.
Email us directly at support@totalprofitness.com.
Use the live chat on our website during business hours.
What Is The Address For ProFitness?
Mailing Address: ProFitness 21642 Marilla Street Chatsworth, CA 91206
How Do I Register For The 1-Year Exchange Warranty?
Warranty on Profitness products:
All ProFitness products come with a no question asked 1-year warranty free exchange. We also have a 30-Day money back guarantee from the initial day that you received it, if you do not like the product.
You can register your product at totalprofitness.com/register for the 1-year no hassle exchange policy. If any issues registering please contact our customer service team at support@totalprofitness.com.
SHIPPING & PAYMENTS
What Is Your Shipping Policy For Orders Within The USA?
We offer free standard shipping on all U.S orders above $50
For orders that are under $50, we offer standard shipping at $6.95. All our standard shipping is processed within 1-2 business days. Standard shipping time can take 2-5 days for delivery.
Do You Offer International Shipping?
Currently we do not offer international shipping.
How Do I Qualify For Free Shipping?
We offer free standard shipping to all U.S mainland orders that are above $50 (excludes Alaska, Hawaii, Puerto Rico, and US Virgin Islands).
All Standard shipping is processed within 1-2 days. And allow 2-5 days for delivery.
How Long Will It Take To Receive My Order?
All standard shipping takes 2-5 business days once the package is shipping from our warehouse. If you have any additional shipping questions you can email support@totalprofitness.com.
How Can I Track My Order?
Once your order has been processed and shipped. We will be emailing you order details with your tracking number.There will be a link on the email to track your order. If you has have any further questions you can always email us at support@totalprofitness.com.
What Is Klarna, And Why Should I Choose It?
Klarna is a buy now, pay later option that is easy and safe to use. With Klarna, ther are no fees when you pay on time.
Why choose Klarna?
All US customers can spread the cost of the order into 4 interest free installments. Each installment is charged every 2 weeks.
RETURN & EXCHANGES
What Is ProFitness's Refund And Exchange Policy?
Here at ProFitness we have a 100% Satisfaction Guarantee.
Our no hassle, full refund policy
At ProFitness, we are committed to providing you with the best possible customer service experience. We want you to be completely satisfied with your purchase. If you have any concerns or questions about our products or your order, please do not hesitate to contact our customer service team.
To reach our Customer Service team fill out “Submit Form” or email us at support@totalprofitness.com. or 1-818-275-8081.
What Is ProFitness's Refund And Exchange Policy?
You may return your purchase within 30 days of receiving your order. To be eligible for returns, your item must be unused, in the original packaging and same condition as you received it. Please confirm any returns with customer service prior to shipment, email Support@totalprofitness.com or call us at 1-818-275-8081
How Do I Return My Item?
If you are not satisfied with your purchase, you can return it or exchange it for a replacement or refund within 30 days of receipt. We will refund the price paid for the items, minus shipping charge.
1. Fill out this contact form “Click to submit form” or email at support@totalprofitness.com. or call us at 1-818-275-8081.
2. Please provide your order ID.
3. Let us know if you'd like a replacement or a full refund.
4. If you'd like a replacement please provide your address if it is different from the original shipping address.
You will receive an email or call back within 24 hours. Please check in your inbox and spam folder.
How Can I Track My Order?
Once your order has been processed and shipped. We will be emailing you order details with your tracking number.There will be a link on the email to track your order. If you has have any further questions you can always email us at support@totalprofitness.com.
How Do I Exchange My Item?
If you are not happy with your product sizing or there are any issues please contact our Customer Service support team right away. We will do our best to accommodate your exchange request. We have a 100% satisfaction guarantee
Can I Change Or Cancel My Order?
At ProFitness we have a “100% Satisfaction Guarantee” so if at any time you receive a defective item we will replace it for you for free right away.
Return steps: 1. Email us at support@totalprofitness.com. 2. In the email include your order ID number, photo showing the defective item. Updated address if changed from original shipping address.
I received a defective item: Please be reassured that all items are covered under our 1-year lifetime warranty. For any defective items email us at support@totalprofitness.com.
In the email include:
1. Your order ID number
2. Photo showing the defective item
We will not request you to send your item back. Will send a replacement for free right away.
